BULB CX

We're all about the wow.

Customer experience is everything.

No matter if you're an online business or have a store front, customer experience should be at the centre.


BULB Company will help manage your Google My Business reviews, optimise your customer feedback tools and look for ways to offer a better experience for your customers.

Ready to brighten up your customer experience?

Our customer experience services

Customer experience

  • Google review management
  • Setup and management of customer survey tools
  • Full customer experience strategy development and execution
  • Business path to purchase audit
  • Chatbot building
  • Paid campaigns
  • Website UX audit and optimisation
  • Customer touch point and store design

BULB, the small business marketing solution.

Wire up

Get a free BULB business HealthCheck

We design a complete and bespoke marketing plan for your business. This plan offers top level detail on BULB recommendations for your business which could include social, customer experience, digital or brand solutions.

Turn on

Decide what to implement

You and your BULB consultant will decide which parts of the plan you want to implement from beginning to end. This can include anything from designing and developing brand and social strategies to developing a loyalty data base to better connect with your customers. We will keep you across all costs and ask for your approval every step of the way.

Empower

Upskill to self manage or we'll manage it for you

Once each stage of the plan is up and running successfully BULB can upskill you and your team to self manage the plan. Alternatively the BULB team will manage your day to day marketing for you.


For ongoing support we'll keep in touch via BULB HealthChecks to keep you on track, ask any questions or refine the plan to better meet the needs of the business.